Terms of Service

By accessing our website or engaging Nelka Collections Ltd for services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use our services.

Nelka Collections provides:

• Debt recovery services
• Credit reporting and financial intelligence
• Market research and business intelligence

Services are offered on a No Collection, No Charge basis unless otherwise agreed in writing.

Clients agree to:

• Provide accurate, lawful, and complete information
• Confirm legal entitlement to pursue claimed debts
• Ensure all submitted documentation is authentic
• Comply with applicable laws and regulations

Nelka Collections is not responsible for inaccuracies supplied by clients.

Nelka Collections is not a law firm. Any legal coordination is performed through licensed third-party professionals. Nothing on this website constitutes legal advice.

While we apply professional expertise and reasonable efforts:

• Recovery outcomes are not guaranteed
• Timelines may vary based on debtor circumstances, jurisdiction, and legal processes

• Fees are performance-based unless otherwise agreed
• Clients are responsible for approved third-party costs (legal fees, court costs, investigations)
• Payment terms are outlined in individual service agreements

All information exchanged is treated as confidential, subject to legal and regulatory disclosure requirements.

All website content, branding, documents, and materials are the intellectual property of Nelka Collections Ltd and may not be reproduced without written consent.

To the maximum extent permitted by law:

• Nelka Collections shall not be liable for indirect, incidental, or consequential damages
• Liability is limited to fees paid for the specific service giving rise to the claim

Clients agree to indemnify and hold Nelka Collections harmless against claims arising from:

• Inaccurate or unlawful client-provided information
• Breach of applicable laws
• Misrepresentation of debt claims

We reserve the right to suspend or terminate services:

• For legal or compliance reasons
• For breach of these Terms
• Where continuation poses legal or reputational risk

These Terms are governed by the laws of the Republic of Kenya, without regard to conflict of law principles.

Disputes shall be resolved through:

• Good-faith negotiation
• Mediation or arbitration (where applicable)
• Courts of competent jurisdiction in Kenya

We may revise these Terms at any time. Continued use of services constitutes acceptance of updated terms.

For questions, clarifications, or concerns regarding these Terms of Service, contractual matters, or service-related inquiries, please contact our Legal or Compliance Department using the information below.

We recommend submitting service-related inquiries in writing to ensure proper documentation and formal response. All communications will be handled in accordance with our professional standards and applicable regulations.